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Shipping & Returns

Shipping Policy

Thank you for choosing Market 365 as your online shopping destination. We strive to provide you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy to understand the details of our shipping process.

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  1. Shipping Methods and Availability: We currently offer shipping within the United States. Unfortunately, we do not provide international shipping at this time. We may expand our shipping options in the future, so please check back for updates.

  2. Order Processing Time:

    • Once you place an order, our team will process it within 1-2 business days.

    • Please note that orders placed on weekends or holidays will be processed on the following business day.

  3. Shipping Options: We offer the following shipping options for domestic orders:

    • Standard Shipping: Estimated delivery time is 3-7 business days.

    • Expedited Shipping: Estimated delivery time is 1-3 business days.

    • Please note that these delivery times are estimates and can vary depending on the destination and carrier.

  4. Free Shipping:

    • Orders with a total value equal to or greater than $50 (excluding taxes and discounts) are eligible for free standard shipping.

    • Free shipping will be automatically applied at checkout for eligible orders.

  5. Shipping Costs:

    • For orders below $50, shipping costs will be calculated based on the selected shipping method, package weight, and destination address.

    • Shipping costs will be displayed at checkout before the payment process is finalized.

  6. Order Tracking:

    • Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.

    • You can use this tracking number to monitor the progress of your shipment through the carrier's website or by contacting their customer service.

  7. Address Accuracy:

    • Please ensure that your shipping address is accurate and complete.

    • Market 365 is not responsible for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

  8. Shipment Delays:

    • While we make every effort to deliver your order within the estimated timeframe, please note that delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or other events beyond our control.

    • Market 365 will not be held liable for any delays in shipment but will assist you in resolving any issues that arise.

  9. Multiple Shipments:

    • In some cases, your order may be shipped in multiple packages to ensure the fastest delivery.

    • You will receive separate tracking numbers for each package.

  10. Order Cancellation or Modifications:

    • Once an order has been placed, it cannot be modified or canceled.

    • Please review your order carefully before finalizing the purchase.

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Please note that Market 365 reserves the right to amend or update this shipping policy at any time without prior notice. It is recommended to review this policy periodically for any changes.

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If you have any further questions or concerns regarding our shipping policy, please contact our customer support team, and we will be happy to assist you.

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Effective Date: June 27, 2023

Return & Exchange Policy

Thank you for shopping at Market 365! We want to ensure that you have a satisfying shopping experience with us. If for any reason you are not entirely happy with your purchase, we are here to help. Please read our return policy carefully to understand your options

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  1. Eligibility for Returns:

    • Products must be returned within 30 days from the date of delivery.

    • The item must be in its original condition, unused, and in the same packaging as received.

    • Items that cannot be returned include perishable goods, intimate or sanitary products, gift cards, downloadable software, and personalized or customized items (unless they are defective or damaged upon arrival).

  2. Return Process: To initiate a return, follow these steps:

    • Contact our customer support team within 7 days of receiving your order to request a return. You can reach us via email at support@market365.com or by calling our toll-free number.

    • Provide your order number, the reason for the return, and any relevant details or photos if necessary.

    • Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

    • Pack the item securely, including all original accessories and documentation, and clearly mark the RMA number on the outside of the package.

    • Ship the item back to the designated return address provided by our customer support team. We recommend using a trackable shipping method for your return.

  3. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

    • If the item meets our return policy criteria, we will process your refund.

    • Refunds will be issued to the original payment method used for the purchase.

    • Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a defective or damaged item.

  4. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the desired item.

  5. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team immediately.

    • We may require you to provide photos or other evidence of the damaged or defective item.

    • We will arrange for a return or replacement of the item at no additional cost to you.

  6. Late or Missing Refunds:

    • If you haven't received your refund within a reasonable timeframe, please check your bank account or contact your credit card company.

    • If the issue persists, please contact our customer support team for further assistance.

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Please note that Market 365 reserves the right to amend or update this return policy at any time without prior notice. It is recommended to review this policy periodically for any changes.

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If you have any further questions or concerns regarding our return policy, please reach out to our customer support team, and we will be happy to assist you.

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Effective Date: June 27, 2023

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